CosmoCom Opens Europe, Middle-East & Africa Headquarters in the Netherlands and Appoints Ronald Rubens as VP – EMEA

Growing Demand for Hosted Call Centers Propels Expansion

MELVILLE, NY - 8 February 2005 - CosmoCom™, whose all-IP, universal access contact center system is the platform of choice for more top-tier network service providers worldwide than any other product of its kind, today announced the opening of its EMEA headquarters in Amsterdam and the appointment of Ronald Rubens, formerly one of Avaya’s EMEA executives, as Vice President for the region. CosmoCom established the new office and new EMEA VP position in response to its successes in the EMEA marketplace and the growing demand for hosted IP contact centers.

"The Netherlands is the ideal spot for an EMEA headquarters," commented Rubens. "Its own call center market is healthy and growing, and it is a great hub for the rest of the region. The addition of this strategically located EMEA headquarters will add fuel to the strong momentum that CosmoCom has already established in the region."

Ronald Rubens has more than 16 years experience in the call center and telecommunications industries, with a diverse background that includes senior management positions in sales, marketing, strategy, and product management. "CosmoCom has established a leadership-position in what I believe will be the fastest growing segment of the call center market," Rubens explained, "a remarkable achievement in the face of often larger competitors. I’m really excited to be part of CosmoCom, which I believe has an exceptional vision and the all the right fundamentals to fuel the growth in the Hosted Contact Center market".

Prior to joining CosmoCom, Rubens held several key management positions during his eleven-year career at Avaya and was one of the major contributors to the success of the Avaya Call Center/Contact Center product lines in EMEA. Before joining Avaya, Ronald worked for Northern Telecom in Sales and Marketing. Ronald has a BSc in Electrical Engineering, and earned his MBA from New York University’s prestigious Executive MBA program.

"We are pleased that an EMEA telecom executive of Ronald’s stature has decided to join CosmoCom," said Ari Sonesh, CosmoCom’s CEO. "This demonstrates that CosmoCom’s success in the EMEA region, especially with providers of hosted contact centers services, has certainly been noticed in our industry. With Ronald’s new leadership, I am confident that our successes in EMEA thus far will prove to be just the beginning of an exciting period of growth."

The new headquarters will coordinate the activities of CosmoCom’s substantial staff in its existing offices in the region, which include UK, France, and Germany, and will provide a focal point for the development of major partnerships and alliances in EMEA as well. To that end, the company also announced that Ralph Pere will also be joining as part of its Amsterdam staff. Pere came from Avaya where he was responsible for strategic alliances in the EMEA region.

CosmoCom’s European headquarters is located at
CosmoCom Nederland B.V.
Gooimeer 4 – 31
1411 DC NAARDEN
The Netherlands
E-Mail: emea-info@cosmocom.com.

About CosmoCom
CosmoCom provides an all-IP, universal access contact center system that is the hosting platform of choice for more top tier network service providers worldwide than any other product of its kind. Its flagship product, CosmoCall Universe, is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording, and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom, Eagle IP, and VSNL. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently named for the third consecutive year to Deloitte's Long Island Technology Fast 50, a ranking of the region's fastest growing technology companies. For more information, please visit www.cosmocom.com.

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