Media Advisory   Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

Telecom Israel to Feature Dramatic Demo of 
Live CosmoCall Universe Virtual Contact Center 

SI Tactix Will Show Virtual Call Center with Speech Recognition and Integrated CRM Using EDS Production System

TEL AVIV, ISRAEL– 3 November 2004 – CosmoCom™, the global provider of all-IP, universal access contact center platforms, today announced that its system integration partner in Israel, Tactix, Ltd., will be demonstrating CosmoCall Universe™ at the Telecom Israel 2004 Conference on 8 - 11 November 2004. The demo will feature an actual call center agent at the show site who is connected via IP to a production system located 40 miles away in the city of Ashkelon.

Show visitors will be able to see complete, end-to-end calls including self-service with speech recognition followed by call delivery to the live agent. The production system to be used belongs to EDS Israel, whose relationship with Tactix and CosmoCom will be announced soon.

Who: Tactix, Ltd. is a leading systems integrator specializing in providing contact center and interaction management solutions to the Israeli market.

What: Tactix, Ltd. will conduct live demonstrations of CosmoCall Universe, an all-IP, unified contact center system that includes multi-channel ACD, IVR, CTI, predictive dialing, multimedia recording, and administrative tools.

When: 8 - 11 November 2004

Where: Tactix, Ltd., booth 30, Telecom Israel 2004, Tel Aviv Fairgrounds

About Tactix, Ltd.
Tactix, Ltd. is a leading systems integrator specializing in providing contact center and interaction management solutions to the Israeli market. Established in January 2000, the company provides enterprise clients with a wide range of professional services, including analysis, design, implementation and integration of contact center systems such as IVR, CTI, CRM, and speech recognition. Backed by deep industry experience and extensive business knowledge, Tactix’s list of enterprise clients include leading organizations in the banking, insurance, and telecommunications industries.

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