White Paper:
IP Technology Enables Outsourced, Cosourced and Insourced Customer ServiceModern, state-of-the-art, IP-based customer contact solutions, such as CosmoCall Universe, afford the Teleservices Outsourcer many advantages over traditional, circuit-switched telephony systems. This white paper details new areas of business made available to Teleservices Outsourcers by the adoption of IP-based, multimedia customer contact technology.
View Adobe Acrobat document (326K)
|
If you want to stay informed of updates to this and other CosmoCom white papers, please sign up for the Friends of CosmoCom newsletter. |
- Home
- Solutions
- Product
- IP Contact Center Platform Architecture
- Contact Center Applications
- IP Contact Center Platform Overview
- Multi-Channel, IP ACD with Unified Queuing and Routing
- IVR and IVVR Service Creation with CosmoDesigner
- Contact Center E-mail Management
- Outbound Progressive, Preview, Predictive Dialing with Campaign Management
- Interaction History
- Video Call Center/IVVR
- WebChat and Instant Messaging
- Next Generation Intelligent Network
- Intelligent Routing
- Contact Center Integration
- Contact Center Administration
- Product Description Request
- Services
- Company
- Partners
- Library
- Contact Us
- Language
