CosmoCall Universe Training - Class Schedules

Below you will find a list of upcoming classes. Schedules are subject to change. Class space is limited. Please check with your CosmoCom sales representative for class availability. 

Unless otherwise indicated:

• All courses are held Oakbrook Illinois, USA unless otherwise noted
• Courses begin at 9:00 am and end at 4:30 pm

NOTE: The Tier 1 and 2 Support courses are for focused training of your CosmoCall Universe System Support staff, other courses: Customization, Deployment are specific to individual customer needs and are scheduled upon request to the CosmoCom training department.

Updated March 22, 2012

CCU Basic Operations - Tier 1 Support (2-Day)
Mar 12 – 13 (NOTE: Monday - Tuesday) in Oak Brook, Illinois (near Chicago)

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
Mar 14 (NOTE: Wednesday) in Oak Brook, Illinois (near Chicago)

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
Mar 15 (NOTE: Thursday) in Oak Brook, Illinois (near Chicago)

CCU Dialer (1-Day)
Mar 16 (Finish by 3:00pm) in Oak Brook, Illinois (near Chicago)

CCU Maintenance and Support - Tier 2 Support (4-Day)
Mar 19 – 22 (NOTE: Monday - Thursday, finish by 3:00 pm on Thursday) in Oak Brook, Illinois (near Chicago)

CCU Basic Operations - Tier 1 Support (2-Day)
May 15 – 16 (NOTE: Tuesday - Wednesday) in Melville, New York

CCU Basic IVR & Call Flows - Tier 1 Support (1-Day)
May 17 (NOTE: Thursday) in Melville, New York

CCU Adv. IVR & Call Flows - Tier 1 Support (1-Day)
May 18 (NOTE: Friday, Finish by 3:00pm) in Melville, New York

CCU Dialer (1-Day)
May 21 (NOTE: Monday of Second Week) in Melville, New York

CCU Maintenance and Support - Tier 2 Support (4-Day)
May 22 – 25 (NOTE: Tuesday - Friday, finish by 3:00 pm) in Melville, New York