CosmoCom Online Press Kit

This Press Kit has been assembled to provide media representatives and analysts with consolidated information about CosmoCom and our technology.

If you require further information please contact our Public Relations representatives to the right.

Selected Press releases:

• May 3, 2012 - Enghouse Wins Prestigious Award for Interaction Management
   
• May 1, 2012 - Enghouse Interactive Sponsored Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers
   
• March 26, 2012 - Christoph Mosing Appointed President of Enghouse Interactive USA
   

• March 20, 2012 - Enghouse Interactive Shares Findings on Structured, Unstructured and Self-Service Interactions
   

• February 28, 2012 - Survey: U.S. IT Decision Makers Say Good Customer Service More Important Than Managing Costs
   

• February 14, 2012 - Enghouse Interactive Wins in Multiple Categories for Customer Interaction Solutions® Magazine 2011 Product of the Year Awards
   

• February 9, 2012 - Do You Really Need an Office Anymore
   

• December 14, 2011 - Enghouse Posts Record Results
   

• September 13, 2011
  Sensée selects CosmoCom cloud-based contact centre solution to power their unique homeworking service
   

• August 24, 2011
  CosmoCom is Now Part of Enghouse Interactive
   

• May 23, 2011
  CosmoCom Technology Provides the Pulse in HKBN’s “Service with Heart”
   

• May 12, 2011
  CosmoCom Wins Software Award for Contact Center Reporting
   

• April 27, 2011
  CosmoCom Contact Center Platform Supports Exponential Growth at Mobile Mentor
   

• March 8, 2011
  CosmoCom CEO Recognized by Technology Hall of Fame
   

• February 28, 2011
  CosmoCom Announces Broad Social Media Integration Support for Contact Centers
   

• February 22, 2011
  CosmoCom Technology to Help Remove Language Barriers for Hospital Patients
   

• January 19, 2011
  CosmoCom Enables ColibriumDirect to Help Health Plan Providers Fulfill Consumer Health Insurance Needs
   

• December 7, 2010
  CosmoCom Virtual Contact Center Technology Enables Better Medication Management
   

• November 15, 2010
  CosmoCom and CSD Improving Communications for Deaf and Hearing Impaired
   

• October 26, 2010
  CosmoCom Appoints Telecom Industry Veteran as New VP of Development
   

• October 18, 2010
  CosmoCom Contact Center Technology Provides Innovative Services to Municipalities
   

• August 30, 2010
  CosmoCom and Eason Tech Successfully Deploy Unified Call Center Solution into Finance and Telecom Sectors
   

• August 10, 2010
  CosmoCom Honored for Advanced Real-Time Contact Center Reporting Technology
   

• July 27, 2010
  Epicenter Takes to the Cloud with CosmoCom-Based Hosted Contact Center Service from Tata Communications
   

• June 28, 2010
  Chunghwa Telecom Wins “Best Use of Technology of the Year” Award from Asia Pacific Customer Service Consortium with CosmoCall Universe
   

• June 23, 2010
  ePLDT’s CosmoCom-Powered Solution Drives SMART’s 1,200+ Seat Customer Contact Center
   

• June 10, 2010 - PARTNER RELEASE
  Microsoft Releases Health Plan Sales Solution for Microsoft Dynamics CRM
   

• May 26, 2010
  Bechtle Expands its Solutions Portfolio with CosmoCom Strategic Partnership
   

• May 12, 2010
  CosmoCom Technology Helps Unify Public Health Services in Spain
   

• May 5, 2010
  CosmoCom Wins Software Award for CosmoHealth
   

• Apr 13, 2010
  CosmoCom Powers UK Hosted Contact Center Offering from VanillaIP
   

• Mar 31, 2010
  Virtualization a Winner for Multisite Contact Centers According to CosmoCom Sponsored Study
   

• Mar 16, 2010
  CosmoCom Powers New Cloud-Based Contact Center Offering from Successful Ukraine/Russian Systems Integrator

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  Mar 1, 2010
  S Tel Subscribes to CosmoCom Powered Call Center Service from Tata Communications
   

• Feb 9, 2010
  CosmoCom Awarded "Product of the Year" for CosmoCall Universe 6 Unified Contact Center Platform
   

• Jan 27, 2010
  CosmoCom Appoints Nick Applegarth as Vice President of EMEA
   

• Dec 8, 2009
  New Healthcare Contact Center White Paper Available from CosmoCom
   

• Nov 17, 2009
  CosmoCom Announces SIP Trunking Certifications from AT&T, Global Crossing and XO Communications
   

• Oct 28, 2009 - Leading Communications Service Provider Chooses CosmoCall Universe to Expand Its Hosted Telephony Services
   

• Oct 14, 2009 - QCC Launches Premium CosmoCall Universe Powered Hosted Contact Center Service for Under-50-Seat Centers
   

• Sep 15, 2009 - Leading Supplier of Integrated Customer Relationship Management (CRM) Integrates with CosmoCom
   

• Aug 11, 2009 - Growing Telesales Outsourcer Boosts Profits and Lower Costs via CosmoCall Universe
   

• July 21, 2009 - CosmoCom Earns Industry Accolades for CosmoCall Universe 6.0 
   

• July 7, 2009 - Connector-Plus Combines CosmoCom Unified Communications Platform and Hosted Contact Center with Systems Integration Expertise 
   

• June 16, 2009 - CosmoCom Integration with Microsoft Office Communications Server Furthers Contact Center Reach into the Enterprise
   

• April 27, 2009 - Omnia Technologies to Provide CosmoCom’s Unified Customer Communications 
   

• April 14, 2009 - CosmoCom Showcases Telehealth at World Health Care Congress 
   

• March 16, 2009 - CosmoCall Universe Version 6 Debuts
   

  • March 17, 2009 - CosmoCom Delivers Enterprise-Wide Unified Customer Communications
     

  • March 17, 2009 - CosmoCom Introduces CosmoGo for Contact Center Mobility
     

  • March 23, 2009 - CosmoCom Supports Agents Anywhere in Outbound Campaigns with Virtual Outbound Calling
     

  • March 23, 2009 - CosmoCom Enhances Real-Time Reporting with CosmoDashboard and Debuts CosmoAnalyst 
     

  • March 30, 2009 - CosmoCom Adds Screen Recording to CosmoCorder 
     

  • March 30, 2009 - CosmoCom Integrates with Microsoft Outlook Contact Management
     

• March 2, 2009 - CosmoCom Launches CosmoHealth and CosmoHealth ProActive
   

• February 25, 2009 - CosmoCall Universe Enabling Iverify's State-of-the-Art Video Security Service
   

• February 12, 2009 - CosmoCom in Successful Rapid Deployment of Virtual Contact Center for VEGA Telecommunications Group in Ukraine
   

• February 10, 2009 - CosmoCom Supports Expansion at National Telco Service Provider
   

• February 3, 2009 - CosmoCom Awarded 2008 Product of the Year by Internet Telephony and Customer Interaction Solutions Magazines
   

• January 27, 2009 - CosmoCom Announces Global Resale Agreement with HP for Contact Center Platform
   

• January 21, 2009 - CosmoCom-Sponsored Study Shows US Contact Centers Achieve Major Cost Savings With IP Platforms
   

• December 17, 2008 - US Contact Centers Confirm IP Brings Significant Cost Reduction
   

• December 2, 2008 - Chunghwa Telecom Expands CosmoCom Contact Center On-Demand Platform
   

• October 21, 2008 - CosmoCom Named "Best of Show" at Call Center 2.0
   

• October 15, 2008 - Centennial of Puerto Rico Taps CosmoCom for Growing Mobile and Broadband Operation in Puerto Rico
   

• September 29, 2008 - CosmoCom Offers Instant Solution for FTC Compliance to Telemarketers
   

• August 20, 2008 - CosmoCom Honored for Contact Center Innovation
   

• July 30, 2008 - CosmoCom Powers Telkom South Africa Hosted Contact Center
   

• July 16, 2008 - CosmoCom Strengthens Russian Presence With Open Technologies
   

• June 24, 2008 - CosmoCom Attains Microsoft Gold Certified Partner Status
   

• May 20, 2008 - CosmoCom, BT Urge Companies to Increase "Homeshoring"
   

• May 5, 2008 - CosmoCom Announces CosmoCall Universe Version 5.2
   

• April 28, 2008 - CosmoCom Names Brazilian Integrator GPlus as Channel Partner for CosmoCall Universe Enterprise Contact Center Platform
   

• February 28, 2008 - Michael Adolphy to Head Sales for CosmoCom in UK, Ireland and South Africa
   

• February 5, 2008 - CosmoCom Provides Guidance for Improved Customer Experience and Cost Reduction in Contact Centers
   

• January 23, 2008 - University of Kentucky Implements CosmoCom Platform at Multiple Call Centers
   

• January 22, 2008 - CosmoCom Gets Top Marks for Consolidation 2.0 Technology from Leading Industry Magazines
   

• December 12, 2007 - Gordian Selects CosmoCom for Health Care Contact Center
   

• December 4, 2007 - CosmoCom Selected as Microsoft Launch Partner for Customer Care Framework 2008
   

• November 29, 2007 - KPN Introduces On-Demand Contact Center in Benelux Based on CosmoCom Platform
   

• September 20, 2007 - CosmoCom Recognized Again by Deloitte's Technology Fast 50 Program for New York
   

• August 21, 2007 - CosmoCom VAR Intelleca Launches South Africa’s First Contact Center  On-Demand Service with Three Enterprise Customers
   

• August 3, 2007 - CosmoCom Selected by VisitBritain for Global Virtual Call Center Promoting British Tourism
   

• July 31, 2007 - CosmoCom Signs Brazil’s Leading Hosted Contact Center Provider
   

• July 10, 2007 - CosmoCom Partner Mtel Launches On-Demand Contact Center Service for the Netherlands
   

• June 26, 2007 - CosmoCall Universe™ Powers InstaCC Contact Center Service of VSNL
   

• June 25, 2007 - CosmoCom Appoints New Head of Asia Pacific Region
   

• May 30, 2007 - Korea Telecom Networks Launches IP Contact Center Based on CosmoCall Universe
   

• May 30, 2007 - CosmoCom Upgrades Flagship Unified Customer Communications Platform
   

• May 8, 2007 - CosmoCom Appoints Wiebe Vink; Strengthens International Sales Team
   

• April 3, 2007 - CosmoCom Expands Geographic Reach in Japan
   

• March 20, 2007 - CosmoCom Completes Interoperability Testing with Sylantro
   

• February 21, 2007 - CosmoCom Strengthens Americas Sales Team, Global Technology Support
   

• January 24, 2007 - CosmoCom Receives Top Recognition from Leading Industry Magazines
   

• December 5, 2006 - CosmoCom Introduces Fifth Generation of its Call Center Software for Unified Customer Communications
   

• October 19, 2006 - CosmoCom Partners Embrace Unified Customer Communications at UK Call Center Expo
   

• September 25, 2006 - Invita Launches Middle East’s Premiere On-Demand Multi-Tenancy Contact Center Platform based on CosmoCom
   

• September 18, 2006 - CosmoCom Named One of New York's Fastest Growing Technology Companies in Deloitte's Technology Fast 50
   

• September 11, 2006 - CosmoCom Names New President for Americas
   

• September 11, 2006 - CosmoCom Enhances Unified Customer Communications Platform
   

• August 2, 2006 - CosmoCom Wins IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine
   

• July 6, 2006 - CosmoCom CEO, Ari Sonesh, Named Finalist for 2006 Ernst & Young Entrepreneur of the Year
   

• May 30, 2006 - CosmoCom and NEC Brazil Sign Distribution Agreement
   

• May 19, 2006 - CosmoCom and RiverStar Announce Partnership to Increase Call Center Efficiency and Accuracy
   

• March 14, 2006 - CosmoCom Recognized as Visionary Among Contact Center Vendors in Magic Quadrant
   

• February 22, 2006 - CosmoCom and Nekotec Telecom Team and Win Serving the Latin American Contact Center Market
   

• January 24, 2006 - CosmoCom Strengthens Presence in Central Europe
   

• November 28, 2005 - Telefónica Empresas Launches Contact Center On-Demand Offering Powered by CosmoCall Universe
   

• November 15, 2005 - CosmoCom Extends its Video Contact Center Technology
   

• September 1, 2005 - CosmoCom Technology Builds Virtual Storm Shelter for Call Centers
     

• August 16, 2005 - CosmoCom Extends EcoCosm Partner Program
   

• July 13, 2005 - CosmoCom Expands Global Reach with South African Partner Intelleca
   

• June 14, 2005 - CosmoCom Selected By Westwood College to Improve Admissions Communications
   

• May 24, 2005 - CosmoCom Enhances Contact Center On-Demand Software
   

• September 20, 2004
  CosmoCom Gets US Patent for Key IP Call Center Methods
   

• August 11, 2004
  Bezeq Online Launches Contact Center On-Demand Services Powered By CosmoCom
   

Access complete list of past press releases