Company Overview

CosmoCom™ empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products. CosmoCom’s unified, all-IP contact center suite, CosmoCall Universe™ (CCU), provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. CosmoCom enhances the customer experience with a lower Total Cost of Ownership and a more favorable Return on Investment than any comparable system – making companies more reachable and responsive while improving the customer experience and reducing costs.

CosmoCall Universe unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified, multi-channel customer communications platform that is Virtual by Design™. Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services.

CosmoCom contact center technology is deployed at Fortune-class enterprises throughout the world both as a premise-based solution within the enterprise, and as a SaaS (Software as a Service) offering from service providers globally.

History

CosmoCom was founded in 1996 to create the next generation of contact center technology and holds several US and international patents on its multi-channel, all-IP contact center architecture. In March 2011, CosmoCom became part of Enghouse Systems (TSX:ESL) in the Enghouse Interactive family of Interaction Management solutions with a combined global presence of over 600 employees and revenues in excess of $120 million. With headquarters in Phoenix and London, CosmoCom has a significant worldwide presence with offices in North America, Europe, the Middle East, Asia and Australia, and distribution channels in many other countries around the globe. CosmoCom technology has received more than 75 industry awards.

Key Markets

Large Enterprises

The CosmoCom flagship contact center software suite, CosmoCall Universe, enables Unified Customer Communications to help large enterprises and other distributed organizations (e.g. universities, healthcare organizations, outsourcers, financial/banking institutions, utilities, collections firms and government agencies), meet the challenges of providing better and more consistent customer service while simultaneously reducing operating costs. CosmoCall Universe unifies and consolidates all communication channels and all major contact center functions, revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers including mobile and home-based staff. Its universal multi-channel access enables better interaction with customers and improved agent productivity. Its inherent virtualization allows multiple standalone operations to function as a single entity, maximizing efficiency and control. Its multi-tenancy enables the consolidation of many different call center applications on one platform.

Service Providers

Telcos and other Service Providers use CosmoCall Universe to provide contact center solutions to their end user customers using multiple deployment strategies. From offering cloud-based contact center services under the increasingly popular hosted, multi-tenant platform model, to the dedicated hosting model and the traditional premise-based resale model, service providers can benefit from the economies of scale found using one technology for all three deployment methods. In addition, many fixed and mobile service providers are improving their own customer care at reduced costs by using CCU internally as well. CosmoCom customers include many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.